This is an indication that you do not have proper permission to access the requested content on your CardLife account.
Before contacting us, please do the following
- Check both EAC and CardLife have been added to your antiviruses/firewalls exception list in case they are being blocked. Here is a guide to check and help manage EAC through AV or firewall and check your AV software is whitelisted by EAC and how to add exceptions in your firewall - https://www.easy.ac/en-us/support/cardlife/guides/antivirus/
- Please put this into your browser https://live-auth.cardlifegame.com/api/status/ping and tell us if you get a white screen or a 404 error or the full name of any error.