You will not be able to log-in without an internet connection. Otherwise please contact Xbox/Microsoft.
Reporting a Bug
All bug reports need to be sent with an ID otherwise we will ask you to send this before we can progress the matter further.
The ID can only be accessed once you are logged in.
- Press START to open the menu,
- Open SETTINGS,
- Navigate to PREFERENCES
The ID will show in the top row in the General Settings menu (see screenshot below).
If you have purchased premium or crates within a completed and successful transaction, and it has not been added to your account, please send us a copy of the purchase receipt.
For all other payment issues you will need to contact Xbox/Microsoft.